© 2015 Tango Moment

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    Returns

    How to Return  

     

    If for some reason you are not 100% satisfied with the product, please contact customer service within 14 days after receipt of the goods to arrange return and refund. Buyers are responsible for return postage.

    Please take care to make sure the shoes are clean and intact. It is recommended that customers try on shoes on carpet to avoid wear

     

     

    Damaged or Incorrect Items  

     

    We take quality, ordering and customer experience extremely seriously. However on the very rare occassions where the items are damaged or incorrect at the time when you receive them, please contact us immediately, we will arrange exchange or refund at no additional cost.

     

     

    Exchanges  

     

    If the shoes don't fit, we will exchange for the correct size at no cost if you notify us within 7 days of receipt.

    You have 30 days from the date you received your item to notify us of your request for exchange. For exchange beyond 7 days buyers are responsible for return and re-shipping cost. An order can be exchanged once only.

    Shipping

    Domestic Shipping

     

    Orders within Australia are shipped via Australia Post Standard Parcel Service. Express service is available at additional cost. Please select shipping option at point of check out

     

     

    International Shipping 

     

    Please contact customer service for international shipping cost and transit time

     

     

    Customs Duties & Other Fees 

     

    Customs duties vary by country however the recipient of the shoes is responsible for any customs duties and other charges. It is recommended that buyers consult customs authorities for clarification on duties and fees.

    FAQ